We ask that all customers report their outages at 715-945-2630, available 24 hours a day 7 days a week. Reporting your outage ensures we have as much accurate information as possible to be able to quickly and safely restore power. Please keep in mind you will need to physically be at the property to confirm an outage, we will assess a service charge for sending a crew to a service location for an outage that is not an actual outage but a security system outage.
Occasionally lights will flicker during extreme heat, high winds, and thunderstorms. When your power flickers off for 1-30 seconds and comes back on, you are experiencing a momentary outage. If this happens, we still recommend calling our office to report this and an NCP representative will advise if further action is needed.
Electrical outages can be caused by weather or other events. Weather-related power outages can be caused by lightning strikes, extreme heat, ice, high winds, or tornadoes. Since weather-related outages can be widespread, repairs may be more complex and restoration may take from several hours to several days in extreme situations.
Outages not related to weather can be due to a number of factors, including:
This is an emergency situation, do not try to touch or remove the tree. Please contact NCP immediately at 715-945-2630 so that we can get our crew out to determine the course of action that needs to take place.
NCP does not fix privately owned lights, if you rent a light from NCP we maintain your light (look on your electric bill), please contact our office at 715-945-2630. Once we confirm that it is our light we maintain, we will create a service order to repair the light.
Transmission electric wires move electricity long distances from one electric substation to another. Distribution electric wires are the wires that bring electricity to all of the homes and business serviced by a specific electric substation. Electric service wires are the wires that travel from the NCP distribution system and attach directly to your home. NCP performs maintenance trimming work around all pole-to-pole distribution and transmission electric lines. NCP will cut or trim all trees that are deemed necessary to be cut or trimmed.
If you wish to cut a tree that NCP deems is not a danger to the electric transmission, distribution or service system, our representatives can schedule a ‘line drop’ with a minimum advance notice of 3 business days. You will be responsible for trimming the trees from the meter pole to your home.
If you are enrolled in Auto-Pay, the date of the automatic withdrawal will be printed in the Message Center on your monthly bill.
Making payments online can be done through the Payment Service Network website or by calling 877-885-7968.
This is a worry-free way to have your monthly electric bill automatically withdrawn from your checking or savings account. There is no extra charge for this service. If you wish to enroll in automatic payment please complete the form and mail it in.
At this time we do not have this as an option for your account. Per PSC rules we must mail the monthly statement.
Simply call our office and we will be happy to assist you with any changes.
You will need to call NCP to schedule a ‘temporary disconnect’ of service. We require a minimum notice of 3 business days to schedule service disconnects.
NCP customer service representatives can provide assistance for you by calling 715-945-2630 during regular business hours 8am to 4:30pm Monday through Friday. Please keep in mind we need a minimum of one business days’ notice to execute any requests to read in or remove the meter.
If you are interested in extending electric service into your property (not transferring services) simply call NCP at 715-945-2630 to speak to a new construction representative. Please make sure to have the desired location of the new service defined on your property when you speak to the representative.